Frequently Asked Questions
We understand how critical your systems, data, and teams are to your business operations. That’s why our clients come to us not just for technical support, but for continuity, clarity, and a trusted partnership. Below are some of the most common questions we hear from small and mid-sized P&C carriers looking to enhance systems, extend team capacity, or overcome long-standing technology challenges.
If you don’t see your question here, feel free to reach out to our team!
Categories:
Service & Capabilities
1. What kinds of projects can ASI help us with?
We support a wide range of initiatives, including policy quoting and rating builds, claim and billing system enhancements, statistical and compliance reporting, requirements gathering, documentation, and business analysis. We also handle system conversions, modernization efforts, and ongoing support.
2. How does ASI help P&C insurance carriers enhance or evolve their IT systems, especially when working with legacy challenges?
We take a practical approach that respects the complexity of your existing systems and avoids unnecessary disruption. ASI specializes in solving challenges across both legacy and modern platforms. Whether you’re working with COBOL or integrating newer tools, we bring over 30 years of experience in P&C insurance to help you evolve with confidence. We fill function, skill, and capacity gaps across design, development, testing, and deployment, so your core systems stay stable while your capabilities grow.
3. What services does ASI offer beyond legacy system support?
Our work spans the full policy and claim lifecycle from quoting, rating, billing, and forms to claims management and financial reporting. We also offer:
- Custom software development
- Statistical and compliance reporting (ISO, AAIS, NISS, NCCI, and more)
- Third-party data integrations (LexisNexis, Ivans, Guy Carpenter, Boomi, CLUE)
- Change management and consulting
- Web and digital services, including design, hosting, and motion graphics
We aim to provide whatever technical expertise or capacity you need to move forward, from a team that knows the insurance industry inside and out.
4. Do you provide support and maintenance services?
We do. Our team can help with everything from production bug triage and batch processing to rate revisions and ad hoc reporting. Many clients lean on us for dependable, ongoing support that frees up their internal resources.
5. Can ASI help with compliance and regulatory reporting?
Yes. We have deep experience delivering ISO, AAIS, NISS, NCCI, MSO, and state-specific reports. We also build tools and processes to make future reporting more streamlined and accurate.
6. How does ASI ensure data security and regulatory compliance for insurance clients?
ASI takes data security and regulatory compliance extremely seriously. We follow industry best practices for securing sensitive information, including encryption, access controls, and regular security audits. Our team is well-versed in insurance regulations such as NAIC, state-specific requirements, and data privacy laws. We work closely with your compliance and IT teams to ensure all solutions meet or exceed your organization’s security and regulatory standards.
7. What is ASI’s approach to scalability and future growth?
Our solutions are designed with scalability in mind. Whether you’re expanding into new markets, adding product lines, or growing your policy volume, we ensure your systems and processes can adapt seamlessly. We use modular architectures and flexible engagement models so that your technology keeps pace with your business, today and in the future.
Engagement & Process
1. How does ASI work with internal IT or development teams?
We act as a true extension of your team, embedding where needed, respecting your workflows, and adding value without creating new complexity. Our approach is collaborative and responsive, and clients often describe us as resourceful problem-solvers who adapt quickly under pressure.
2. Do you offer project planning and consulting services?
Absolutely. Many of our relationships begin with planning or scoping engagements to help clients clarify needs, identify blockers, and build a roadmap forward.
3. What are ASI’s quality assurance and project management methodologies?
Quality is at the core of our delivery. ASI employs proven project management frameworks (such as Agile and Waterfall, as appropriate) and rigorous quality assurance processes, including code reviews, automated testing, and user acceptance testing. We maintain detailed project documentation and provide regular status updates, ensuring transparency and accountability at every stage.
4. What makes ASI a unique partner for mid-sized P&C insurance companies?
Unlike many vendors who deliver code and walk away, we embed ourselves in your team. ASI brings deep insurance expertise, a flexible and responsive onshore model, and a long-term mindset. Our clients count on us for our technical skills, and how we show up with care, clarity, and a strong sense of accountability. We’re problem-solvers who help ensure stability today and flexibility for tomorrow.
5. How quickly can ASI begin work on a new engagement?
We’re designed to be nimble. For most projects, we can assemble a team and begin onboarding within a matter of weeks, or in some cases, sooner.
6. How flexible and transparent are your contracts and pricing models?
We believe in clear, straightforward contracts and open communication around pricing. ASI offers flexible engagement models, whether you need project-based work, ongoing support, or hybrid arrangements. Our pricing is transparent, with no hidden fees, and we provide detailed estimates and regular updates so that you always know where you stand.
7. How does ASI handle IT emergencies or critical incidents?
ASI provides responsive support for IT emergencies and critical incidents. Our team is available for rapid escalation, troubleshooting, and resolution, with clear communication throughout the process. We document all incidents and follow up with root cause analysis and recommendations to prevent recurrence, helping you maintain operational stability.
Technology & Tools
1. What technologies and platforms does ASI support?
We work with a broad range of technologies, including Microsoft .NET, C#, VB, Java, SQL Server, Oracle, SSIS/SSRS, Crystal Reports, and legacy environments like VB6 and COBOL running on AS/400 and RS6000 platforms. We also support integrations with platforms like LexisNexis, Ivans, Guy Carpenter, Boomi, and more.
2. Can ASI work within homegrown systems or just vendor platforms?
We support both. Our team has decades of experience enhancing, maintaining, and integrating with custom-built systems as well as vendor platforms across the P&C space.
3. Do you provide UI/UX support or just back-end development?
We offer full-stack support including UI/UX design, implementation, and user-interface documentation to ensure the end-user experience is intuitive and aligned with your business goals.
Graphic & Web Design
1. How long does it take to design and launch a custom website?
Timelines can vary depending on the size and complexity of your website. We’ll provide a clear timeline during the discovery phase, so you always know what to expect.
2. Do you work with WordPress?
Yes! We specialize in custom WordPress development. It’s flexible, user-friendly, and perfect for clients who want control over their content.
3. Do you handle website hosting and domain management?
Yes! We offer ongoing website maintenance services that include hosting, domain renewals, SSL certificates, and regular updates.
4. What kinds of graphic design services do you offer?
We create logos, business cards, brochures, flyers, banners, social media graphics, letterhead, signage, and more. If it can be printed or posted, we can design it.
5. Do I own my website and graphics after the project is complete?
Of course! Once final payment is made, you own all files, graphics, and code we create for your project.
6. Can I request changes after the project is complete?
You betcha! Â We offer ongoing support after launch, including maintenance packages to keep your site up-to-date and secure.
Getting Started
1. What types of companies does ASI typically support?
We partner with small to mid-sized P&C insurance carriers, typically those managing between $25M and $500M in direct written premium, who are looking to enhance systems, reduce friction, and keep operations stable while preparing for future demands.
While most of our clients are P&C insurance carriers, we’ve also supported select non-insurance businesses seeking similar technology expertise.
2. What geographic regions does ASI support?
Proudly based in Sheboygan Falls, WI, ASI primarily serves clients across the United States, but we are equipped to support organizations in other regions as well. Our onshore model ensures close alignment with your business hours and regulatory environment, and we’re happy to discuss tailored support for clients with multi-location or international needs.
3. We’re not sure what we need yet … can you help us figure it out?
Whether you’re just starting to explore options or need help building consensus internally, we’ll meet you where you are and work with you to define a clear path forward, without forcing unnecessary replacements.
4. Can ASI provide a pilot project?
Absolutely. We often recommend starting with a pilot project, especially for new clients or innovative initiatives. This allows you to evaluate our approach, see tangible results, and build confidence before committing to a larger engagement.
5. How can we get in touch to start a conversation?
You can fill out the contact form on our site, email us directly at info@asiwi.com, or give us a call at (920) 467-1200. We’re always happy to connect.
How we can we help?
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